Returns & Exchanges
At Freegobikes Official Store, we want you to ride with confidence and offer a 30-day return window for all unused electric bikes and accessories. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for exchanges or refunds.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for the return.
Inspection and Documentation
Provide clear photos or videos of the bike's condition and odometer reading to verify it is in new, unassembled condition.
Secure Packaging
Pack the item securely in its original factory packaging, including all batteries, chargers, and manuals to prevent damage during transit.
Shipment and Refund
Affix the provided shipping label and drop off the package; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing